FurKids is Georgia’s largest no-kill animal shelter. With the help of over 1,000 volunteers, FurKids runs two shelters, 13 adoption centers, and three thrift stores.
Volunteer for a better
The FurKids volunteer management mobile application keeps volunteers connected and engaged, while shifting the record keeping to a central database.
With a team as large as FurKids has, it’s hard to track individual volunteers’ contributions. Hours are logged on paper, but not entered into a central database, and the organization has no way to provide regular recognition for the volunteers that make everything possible.
After conducting some field research, I interviewed several volunteers and sent out a survey to get to know the users.
• Too many emails
• Feeling disconnected from the main shelter
• Feeling left out of the adoption process
• Doing something good for the community
• Helping animals
• Personal enjoyment
(Volunteer Management Software)
(Employee Scheduling Software)
After researching the options currently available on the market and synthesizing my user data, I developed a list of features to address the user pain points, as well as the organization’s needs.
• Logging Hours
• Direct Messaging
• Group Messaging
High fidelity prototype.
Each of these steps was prototyped and followed with usability testing, then iterated on based on feedback.
Check out the prototype:
I went back and updated the user interface for several key screens as a personal project.
In addition to the visual changes, the redesign includes interaction updates as well:
Bottom Navigation Bar
Cards for Volunteer Openings
Checkboxes Instead of Toggles